Enrolment & Fees

Orientation and settling in time

When enrolling please come and visit our centre with your child for an individual introduction to the service. We have an ‘open door’ policy and enrolled families can visit as often as they like to ensure that their child feels comfortable in their new surroundings. Settling in is as individual as your child. It is not always easy and is different for every child. Some children are happy to leave their parents as soon as they see the play activities and resources but others may be more reluctant. Your child may take a few weeks to feel comfortable without you. We hope that you can support us by helping your child to settle in by ‘saying goodbye and telling them that you will be back later to pick them up’ then leave promptly. If your child becomes too upset, staff will contact you to pick up a little earlier so that your child has a positive experience into the service until they are more settled. Remember we are only a phone call away so please ring us to see how well your child is settling in for the day.

Priority of Access/waiting list

Children on our waiting list are recorded according to the date of application. Offers of spaces are then made for the required days for families to accept when they become available.

Priority of access is determined by guidelines from the Department of Education, Employment and Workplace Relations (DEEWR). These priorities are important and current families can be approached to change days temporarily to make room for families in need.

Priority 1
A child at risk of serious abuse or neglect
Priority 2
A child of a single parent who satisfies, or of parents who both satisfy, the work, training, study test under section 14 of the A New Tax System (Family Assistance) Act 1999
Priority 3
Any other child.

Within these main categories, priority should also be given to the following children:

  • children in Aboriginal and Torres Strait Islander families
  • children in families which include a disabled person
  • children in families which include an individual whose adjusted taxable income does not exceed the lower income threshold (see inside back cover) or who or whose partner are on income support
  • children in families with a non-English speaking background
  • children in socially isolated families
  • children of single parents


Our daily fee for both rooms as of July 2019 is $100 per day

A non-refundable fee of $45 is required for the first child and $20 per child thereafter.

A bond of $180 is paid in advance and is refundable at the end of the year if your child is leaving for primary school or when your child leaves the service. 2 Weeks written notice needs to be provided if your child leaves the service or if you would like to drop a day.

Fees may be paid by credit on the premises or via Direct Debit into the Hillside Preschool account. We also provide families with the option of an automatic payment system via credit card and you will need to see the office about filling in the appropriate forms.

When paying direct debit please ensure that your details are with the payment. 

Centre Closures

The centre is closed for public holidays and fees must be paid on these days. Make up days are available for parents to make use of afterwards depending on spaces available on other days. There are 6 public holidays during the year:

  • Australia day
  • Anzac Day
  • Good Friday
  • Queens Birthday
  • Easter Monday
  • October labour day

Arrivals and Departures

As required by licensing, upon arrival you must sign the attendance register and put down the time that you arrive with your child at the centre. Upon departure the register must be signed again and the time recorded. Please ensure that a staff member knows your child has arrived and departed from the centre.

Authorisation to collect

If you want someone else to collect your child they must be authorised on the enrolment/emergency contact form. Please inform all nominated authorised collectors that they will be required to produce identification before we are able to let your child leave the centre. Please let educators know if you have arranged for someone else to collect your child and record their name on the attendance register. If you would like someone else to collect your child at the end of the day, please call the centre to let us know ahead of time so that service is informed.